Norco Technologies Blog

Norco Technologies has been serving the Maryland area since 1998, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

Top Technologies Transforming Customer Service Today

Top Technologies Transforming 
Customer Service Today

Customer service is at the heart of any successful business. Customer expectations continue to evolve. Maryland, Virginia and Washington, DC companies must evolve strategies and tools used to meet those expectations.

55% of customers like self-serve customer service over speaking to a representative.

Technology has become a game-changer in this regard. It offers innovative solutions that improve efficiency, personalization, and satisfaction. So, what kinds of technology can boost your customer experience? Below, we’ll explore several options transforming customer service today as well as explain how they can help your company stay competitive.

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